Yes. Once your custom figurine is completed, we will send you photos of the finished piece for review. If you would like any small adjustments, you will have one free revision before we ship your order.

Each figurine is hand-sculpted from polymer clay, individually hand-painted, and finished with a protective coating. It is a solid decorative keepsake rather than a soft or plush toy.

Since each piece is hand-painted, production times may vary depending on your specific choices, typically ranging from 1 to 3 weeks.

Yes, you may request a preferred pose or include unique details. We will do our best to recreate them based on the photos and information provided. Some poses may require minor adjustments to ensure the figurine remains stable and suitable for its selected size.

If your figurine arrives damaged, please contact us within 7 days of delivery with clear photos of the item and packaging. We will review the issue and arrange a replacement when eligible.

Each figurine is carefully sealed with a protective finish to help preserve its color and details. To keep it looking its best, display it indoors and avoid prolonged direct sunlight, moisture, high temperatures, and harsh cleaning products.

Your pet’s photo is used only to create your custom order. Solace Paw will never use your photo in marketing without your permission.

Yes, we ship love worldwide! Shipping times vary by location, but we ensure every Solacepaw is securely packaged to arrive safely at its forever home, no matter where you are.